What does a Youth Service provider do?

A Youth Service provider offers a wrap-around service for young people.

This includes young people who are:

  • 16 or 17 years old (and some 15 year olds) and identified as, or at risk of, not being in work, education or training.
  • 16 or 17 years old and receiving Youth Payment
  • 16 to 19 years old and receiving Young Parent Payment
  • 16 or 17 years old, have no dependent children and are the partner of a Work and income beneficiary
  • 16 to 19 years old, have dependent children and are the partner of a Work and Income beneficiary.

Your relationship with your Youth Service provider

To get the best results you need to be open and honest with your Youth Service provider. They want to help you make good decisions for your future.

You and your provider will meet regularly to talk about how things are going. If you've got a problem or something changes for you, you can talk to your provider about how best to deal with it. Their job is to help you achieve your goals.

Youth Payment and Young Parent Payment

If you are a young person receiving financial support from Work and Income, a Youth Service provider will meet with you regularly to:

  • discuss your needs
  • provide on-going support and guidance
  • help you into the education and training that is best for you
  • figure out what might be stopping you succeeding at school or in training or work-based learning
  • make sure you are managing your money well, including helping you with budgeting and the use of your allowance and payment
  • make sure you are living somewhere reasonable and affordable
  • monitor your progress and help you stay on track
  • get you back on track if you are not meeting the requirements to get the Youth Payment or Young Parent Payment
  • link you to other services you might need

If you have a child/children:

  • help you get them into early childhood education for the time you’re in school or training
  • help you enrol them at a Primary Health Organisation (PHO) medical centre or doctor, and with a Well Child provider like Plunket

Work and Income has responsibility for the administration of financial assistance and provides administrative support to Youth Service providers.

Young people not in work, education or training

If you are a young person identified as, or at risk of, not being in work, education or training a Youth Service provider will help you get the help and support you need. The kinds of things they can do with you are:

  • talk about where you are now and where you want to be
  • figure out what might be stopping you succeeding at school, training or in work-based learning
  • sort out the steps you need to take to get into education, training or work-based learning
  • put together an action plan that will help you reach your goals
  • help you get back to school or to apply for training courses
  • support you in school and training
  • check your progress
  • help you stay on track
  • update your plan when things change
  • be your coach or go-to person.