COVID-19 - supporting youth clients

We know the COVID-19 situation is having widespread implications. We’re working with Youth Service providers so financial support continues and Youth Coach services continue, wherever possible.

This page has information for

  • Youth Service clients
  • Youth Service providers

The Prime Minister announced New Zealand is moving to COVID-19 Alert System Level 2 at midnight on Wednesday 13 May 2020.

MSD provider information

There’s information our MSD website for people affected by COVID-19, including for individuals, young people who are not Youth Service clients, employers and providers here.

More Government information

For more information about COVID-19 and New Zealand’s response to it, please visit the Government’s official COVID-19 website here.

Information for Youth Service clients

We understand the current COVID-19 situation in New Zealand is difficult for many young people and may be worrying for you.

The Ministry is concerned for your safety and wellbeing and will continue to support you in the weeks ahead.

The Youth Service will continue to give you any financial support you are currently getting:

  • Youth Payments and Young Parent Payments continue as usual
  • Any new clients who may need Youth Payment or Young Parent Payments can apply online at MyMSD

Please contact your usual Youth Coach if you have any questions or concerns about your situation. Your Youth Coach is also your main contact for any case manager support.

Be aware that your Youth Coach may want to limit their contact with you to phone calls or other ways of keeping in touch. We know some community providers are trying innovative new ways of keeping in touch with their Youth Service clients.

You can check back here from time to time for any updates we may provide for our Youth Service clients.

You can also check the Ministry’s main website, for more general updates including for young people who are not currently Youth Service clients here.

You can send any questions to us here:

Information for Youth Service providers

We recognise our Youth Service providers will be changing how they deliver services following the announcement we’re moving to COVID-19 Alert System Level 2.

We recognise and support the innovations being shown by Youth Service providers as they continue to support young people who need it, while staying safe and healthy themselves.

Answering your questions

To help answer any specific questions, we ask that you contact us at and we will endeavour to get back to you as soon as we are able. We will provide you with updates and further clarity on essential social services in the coming days.